Integrated Citizen Services
Providing a seamless and satisfying service experience for internal and external constituents demands timely and easier access to quality information and greater collaboration amongst employees, internal departments and other Government agencies. SAP® for Public Sector enables better collaboration to expedite contact to resolution processes, by minimising the frequency of interaction needed to solve a problem. Service representatives are able to share information quickly and accurately, reducing the margin for error and duplication of processes. Also, gain greater clarity over the lifecycle of the service request, by measuring the impact, quality and efficiencies delivered.
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| Last Updated on Saturday, 29 August 2009 12:57 |
SOLUTION
 | We didn’t just change systems, we changed our perspective.Public agencies are seeking solutions that have proven their worth in real-life scenarios. This is exactly where the SAP Ecosystem comes in. |
CUSTOMER SUCCESS
 | Measure what you do.A framework to identify and assess public value. The framework looks at what government does, and compares it to the impact it has on public value. |
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